Order Processing Time
We strive to process all orders within 1 to 3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer. In such cases, we will notify you promptly if delays occur.
Shipping Destinations
Currently, we ship exclusively within the United States mainland. Free standard shipping applies only to the U.S. mainland and does not include Alaska, Hawaii, Puerto Rico, or other minor outlying islands. We do not provide service to U.S. territories or international destinations at this time.
Estimated Delivery Time
Standard Shipping: Orders typically arrive within 5 to 7 business days depending on your location in the U.S. mainland.Please note that estimated delivery times are only for the U.S. mainland and may vary due to location, holidays, or shipping conditions.
Shipping Fees
We proudly offer free standard shipping for all orders shipped within the U.S. mainland. Expedited shipping fees (if selected) will be calculated at checkout.
Shipping Restrictions and Address Accuracy
We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories. Please ensure that your shipping address is complete and accurate to avoid delivery delays or returned packages. We are not responsible for shipments delayed or lost due to incorrect or incomplete address information.
Customs, Duties, and Taxes
For orders shipped within the U.S. mainland, all applicable duties and taxes are included in the purchase price. For any future international orders (if available), customs duties, import taxes, and other fees will be the responsibility of the customer unless otherwise stated.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package status in real time.
Customer Support
If you have any questions regarding your order status or shipping options, please contact our customer service team:
Email: service@flomi.shop
Phone: +1 (209) 332-8588
Our support team is available Monday to Friday, 9AM – 6PM EST and committed to providing prompt assistance.