Ordering
Q: How do I place an order?
A: Simply browse our collection, add your favorite floor lamps to the cart, and proceed to checkout. We accept major payment methods including credit cards and PayPal.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 2 hours of placement. Please contact our customer service immediately for assistance.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to all 50 US states. International shipping is not available at this time.
Q: How long will my order take to arrive?
A: Standard shipping within the US takes 5-10 business days. You will receive a tracking number once your order ships.
Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your floor lamp, return it in its original packaging for a full refund.
Q: Is there a warranty on your products?
A: Yes, all lamps come with a 1-year limited warranty covering manufacturing defects.
Product Information
Q: Are the bulbs included?
A: Most lamps are sold without bulbs to allow you to choose your preferred lighting. Please check individual product details for confirmation.
Q: How difficult is the assembly?
A: Our lamps are designed for easy assembly, usually requiring just a few steps without special tools.
Support
Q: How can I contact customer service?
A: You can reach us via email at service@flomi.shop or phone at +1 (209) 332-8588 during business hours Monday to Friday, 9AM–6PM EST.