Hassle-Free Returns & Exchanges
Our Commitment
We want you to shop with confidence. That’s why we offer a 30-day return and exchange window, completely free of restocking or handling fees. If for any reason you’re not fully satisfied with your purchase, we’ve made it easy to make it right.
Return and Refund Eligibility
To qualify for a return or exchange, items must be:
- Unused and in original condition
- Returned with all original packaging, accessories, and documentation
Returns and refunds are applicable in the following situations:
- Damaged or defective items
- Wrong item shipped
- Other situations approved by our customer service team
Return Timeframe
You must contact us within 30 days of receiving your order to initiate a return or exchange.
Return Proces
- Contact our customer service team to request a Return Merchandise Authorization (RMA).
- Our team will provide a return address via email. Do not ship items back to the original address unless instructed.
- Package your item securely and send it back using the provided return address.
- Use a trackable shipping service or purchase shipping insurance to ensure safe return.
Shipping Costs for Returns
- If the return is due to a damaged item, defective product, or shipping error on our part — we will cover 100% of the return shipping costs.
- For other returns or exchanges (e.g., change of mind, wrong size/style), customers are responsible for the return shipping fees.
Shipping Costs for Returns
If the return is due to a damaged item, defective product, or shipping error on our part — we will cover 100% of the return shipping costs.
For all other returns or exchanges (e.g., change of mind, wrong size/style), customers are responsible for all return shipping fees and any associated handling or restocking fees.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe return.
In addition, users need to bear a 5% handling fee for returns and exchanges.
Refund Timeline
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method within 5–7 business days after we receive the returned item.
- Please note that processing times may vary depending on your bank or payment provider.
Contact Information
If you have questions about the return or exchange process, our friendly customer service team is here to assist you
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Email: service@flomi.shop
Phone: +1 (209) 332-8588