Frequently Asked Questions

Have a question about shopping with Flomi? Find helpful information about our floral dresses, maxi dresses, and customer support below.

What is Flomi?

Flomi is a fashion store focused on floral dresses and maxi dresses for customers in the United States.

How do I choose a size?

Check the sizing information and measurements provided on the product page before ordering. If you need help understanding the available information, email support@flomi.shop with the product name and your question.

Where can I find details about a dress?

Review the individual product page for the available details about its colors, sizes, materials, and care. Contact us if you need more information before making a purchase.

How can I ask about my order?

Email support@flomi.shop with your order number and the email address used when placing the order. Please do not include payment card details.

What if I entered an incorrect shipping address?

Contact us as soon as possible with your order number and the correct address. We will check whether a change is still possible; contacting us does not guarantee that an order can be changed.

How can I ask about delivery, returns, or an item that arrived damaged?

Contact our support team with your order number and a description of your question or issue. For a damaged item, include photos if available so we can understand what happened.

Which payment methods can I use?

Check the payment options displayed at checkout for your order. If you need help with a payment question, contact us without sending your full card number or security code.

How do I contact Flomi?

Email: support@flomi.shop
Phone: +1 (917) 719-4285