Payment Policy

Find practical information about making a payment and getting help with payment questions when shopping at Flomi.

Payment options

Refer to the payment methods displayed at checkout for your order. If your preferred method is not displayed, contact us before placing your order.

Review your order

Before submitting a payment, review the items, quantities, delivery address, displayed currency, and final order total at checkout. If anything is unclear, contact us before proceeding.

Having trouble paying?

Check that the information you entered is correct. If your payment provider displays an error or declines a payment, contact that provider for assistance. If you are unsure whether an order was placed, contact Flomi before trying again.

Payment and order questions

For help, email support@flomi.shop or call +1 (917) 719-4285. Include your order number, if available, and a brief description of the issue.

Protect your payment information

Please do not send your full card number, card security code, account password, or one-time verification code by email. If sharing a screenshot, hide sensitive payment information first.

Questions about a charge or refund

Contact us with your order number and the details of your question so we can review it. For questions about a transaction shown on your account, you can also contact your payment provider.